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At Fashnook, customer satisfaction is our priority. Please read the following policy regarding cancellations and exchanges.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order or before dispatch by contacting our support team.
- Once the order is shipped, cancellations will not be accepted.
- For prepaid orders that are cancelled before dispatch, the amount will be issued as store credit for future purchases.
2. Exchanges (No Refunds)
- We do not provide refunds. Only product exchanges are allowed.
- Exchanges are applicable for:
- Wrong size or product received.
- Damaged, defective, or incorrect product reported within 48 hours of delivery (with proof: photo/video).
- Exchanges must be requested within 5 days of delivery.
- The item must be unused, unwashed, and in original condition with tags intact.
- In case pickup is not available in your area, you may need to ship the item back to our address.
3. Non-Exchangeable Items
- Innerwear, personal care products, and accessories
- Gift cards and promotional items
- Products purchased during clearance or final sale
4. Contact Us
For cancellations or exchange assistance, please reach us at:
📱 Phone: +91 9778721679
✉️ Email: support@fashnook.in
📍 Address: Pathiya Parambil (H), Amayur (P.O), Pattambi, Palakkad, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.